Getting Started & Placing Your Order

• What are Rental Start and Rental End Dates?

  The Rental Start Date is when UPS is scheduled to deliver your order. The shipment should arrive on your selected date before 8:00 PM local time.

  We recommend choosing a Rental Start Date so your order will arrive 1 (one) to 3 (three) days before your event.

  The Rental End Date is when you must return your equipment to UPS.

• How soon can I receive an order?

  We can generally ship for arrival as soon as the next business day if you place your order before 12:00 PM EST.

  We recommend placing your hardware order at least two weeks before your Rental Start Date, to avoid expedited shipping and rush fees.

• How long will it take to set up my hardware?

  We recommend receiving your hardware at least one to three days in advance, depending on the number of POS stations. This will allow you and your team to review all hardware and complete testing and training before your event.

  Your hardware will arrive fully charged and ready to use. When you have unpacked the hardware, you only need to plug it in, turn it on, and sign in to your Square account to start accepting payments.

• How do I return the order, and is shipping included in my cost?

  Your order must be submitted to UPS for return on or before your Rental End date. You may either drop it off at a UPS Store Location or schedule a UPS pickup with Fello at least one business day in advance.

  Your order total reflects round-trip shipping costs, and we include pre-paid return labels with the hardware.

  If you lose your return labels, please contact our Fello Success Team at [email protected], and we can send replacements.

Hardware Bundle Information

• Square Stand for Contactless and Chip

  Comes with a 9.7” iPad, Square Stand 1st Gen (which has a built-in Swipe Reader), and Contactless & Chip Reader with Dock for accepting Chip and Tap card payments (such as Apple or Google Pay),

• Square Stand 2nd Gen

  A newer and faster version of the Square Stand, which comes with a 10.2” iPad. It has a built-in Contactless & Chip Reader and attached Swipe Reader. This hardware must be powered at all times.

• Square Stand Kit

  Identical to the Square Stand for Contactless and Chip. It also includes a Cash Drawer and Receipt Printer for a lower bundled cost than choosing these items separately.

• Square Register

  An all-inclusive piece of hardware designed by Square that does not use an iPad. It includes a Swipe Reader, Contactless & Chip Reader, and dual display screens (one for the merchant and one for the customer). This hardware must be powered at all times.

  It does not have built-in 4G service, which must be provided by a separate Mobile Hotspot.

• iPad Mini with L7 Case

  Comes with an iPad Mini and a case that holds both a Swipe Reader and Contactless & Chip Reader.

• Mobile Selling Kit

  Comes with an iPad Mini and a case that holds both a Swipe Reader and Contactless & Chip Reader. This bundle also includes a Bluetooth Barcode Scanner for a lower bundled cost than choosing these items separately.

• Square Terminal

  A compact, multi-functional piece of hardware designed by Square that does not use an iPad. The Terminal has a built-in Swipe Reader, Contactless & Chip Reader, and Receipt Printer.

  It does not have built-in 4G service, which must be provided by a separate Mobile Hotspot.

• iPads & iPhones

  We offer several models of iPads & iPhones, which all include a Swipe Reader, Case, and Charger.

Accessory Information

We offer a variety of accessories to be paired with the hardware listed above:

• Printers

  Receipt Printers can provide a paper order receipt for customers. Square also offers the option to email or text a customer receipt after each transaction.

  The Kitchen Printer can provide a separate order preparation paper ticket for kitchen/warehouse staff.

• Cash Drawers & Boxes

  The Cash Drawer is electronically operated and connected to your POS system via USB. The Drawer automatically pops open when a cash transaction is made and can also be opened and closed manually with a key.

  The Cash Box is a non-electronic, secure metal box. The Box can only be opened and closed manually with a key.

• Barcode Scanners

  Scanners are used to scan pre-registered Universal Product Codes (UPCs or Barcodes) for quicker item processing and checkouts. These accessories cannot scan QR Codes or other 2D Barcodes.

• Battery Packs & Power Stations

  The Battery Pack is a smaller unit that allows for the charging of up to two units and can provide power for mobile setups.
  
  The Power Station is a larger unit that allows for the charging of multiple units and can provide all-day power for stationary setups.

• Cradle Routers

  The Cradle Router provides a WiFi connection for up to seventy-five devices within a 300-foot radius. These units can be used in place of or in support of existing WiFi and 4G connections

Hardware Compatibility
 

• ACCESSORY	CONNECTION	Square Stands	Square Register	Square Terminal	iPad Mini with L7 Case or Mobile Selling Kit	iPad or iPhone only
  Contactless & Chip Reader	USB or Bluetooth		N/A	N/A	N/A
  Receipt Printer	USB			N/A
  Receipt Printer	Bluetooth			N/A
  Mobile Receipt Printer	Bluetooth			N/A
  Cash Box	N/A
  Cash Drawer	USB
  Barcode Scanner	USB
  Barcode Scanner	Bluetooth
  Anker Battery Pack	USB
  Portable Power Station	Bluetooth
  Cradle Router	N/A

Additional Services

• Hardware Insurance

  Reduces the cost for any damaged or stolen equipment. It is highly recommended for rentals with large quantities and/or where staffing is outsourced.

• 4G/LTE

  All Square Hardware can connect to an existing WiFi network; however, not every venue has reliable WiFi. By adding 4G/LTE Data to your order, the iPads you receive will each have an independent cellular connection, so you won’t need to rely on WiFi.

• Menu Setup

  Fello will configure your Square app with custom pricing, images, and inventory information. This service is $100.00/hour and will be billed by Fello after work is completed. The number of hours required varies based on the scope of work.

• On-site Setup & Support

  Hire on-site support to assist with hardware setup/breakdown, troubleshooting, and Square POS training. This service is $1,500.00 per 8-hour day with a two-day minimum. Details and additional days for this service will be arranged with the Fello Success team after checkout.

Frequently Asked Questions

• Do the Kits need to be connected to a power source?

  Any Desktop Point of Sale Kits must be plugged in to utilize all payment processing methods (Swipe, Chip, & Tap) but may still have limited Swipe functionality when not connected to a power source.

  Any Mobile Point of Sale Kits and iPads/iPhones (paired with Readers) can utilize all payment processing methods (Swipe, Chip, & Tap) without a power source, but may need to be recharged during or after each event day.

  All of our hardware ships fully charged, although a slight loss of battery may occur in transit.

• Do the Accessories need to be connected to a power source?

  USB-connected accessories must be connected to the Kits and powered by their connection cables. Bluetooth-connected accessories can be connected wirelessly.

  In most cases, the hardware will come with a USB Accessory hub or built-in USB ports, connecting all accessories to the Kit.

• How does the hardware connect to the internet?

  All of the devices are capable of connecting to an existing on-site WiFi network.

  If you will not have WiFi available at your event, you may select 4G/LTE (or Mobile Hotspot) to have hardware that is capable of connecting to the internet via a cellular data connection.

  The Square Register and Square Terminal can also be hardwire-connected directly by choosing an Ethernet Hub.

• Will the hardware come with setup instructions?

  Basic setup instructions can be found on Square's website here. If you still need more help, our Fello Success Team can be reached at [email protected] or (888) 528-6288, option 2.

• What happens if we run into technical issues or if we need some of the hardware replaced?

  Please contact our Fello SuccessTeam at [email protected] or (888) 528-6288, option 2. We can provide technical support and ship replacement equipment if needed.

• How do I find my Customer Code?

  Please sign in to your Square account first, and then use the link below.
  https://squareup.com/help/us/en/contact?panel=D66C7E779CE1&skip_unit_select=true

• How do I get started with my Square account?

  The link below, as well as Square Support resources, will help you to get started.
  https://squareup.com/help/us/en/article/5123-square-get-started-guide

• Does Square have a Premium Onboarding Package?

  Please use the link below for this service.
  https://www.squareonboarding.com/premium-package